Customer service Essay Example | Topics and Well Written Essays - 750 words

client service - Essay ExampleCustomer armed service superiors has to be viewed as internal nodes also and as such constant meeting has to be held to get feedback from not only to respond to their questions on how to handle customer concerns scarce also on their concerns as employees. Job designs or how tasks are combined to complete the chore should also be antiphonal on how the Customer Service Professional responds to the customers needs. This can be done through with(predicate) perpetual job reengineering of processes and decease-flows to enhance the frontliners effecitivity. Job changement of a Customer Service Professional in a credit shake company has to be viewed not only in foothold of skills but also in motivation. The job can also be physically demanding as the employees has to work in shifts including weekends and holidays and as such, employees are susceptible to being burned come out when this is not checked. The company has to deem itself from those tenden cies to keep its employees motivated to perform. One way to guard it is by employing job enlargement whereby a job is enlarged, the worker performs a large work unit involving a variety of task elements rather than a fragmented job. An enlarged job can elicit intrinsic motivation for a number of reasons (Chung, Ross, 1977) and employees functional on a greater number of workstations reported lower scores for resignation (Weichel et al, 2010) How would you improve the customer service professionals job through rewards and incentives only? Rewards and incentives are very important to keep Customer Service Professional motivated to perpetually improve on their jobs. The company, being one of the leading credit card providers has to provide excellent customer service to remain competitive in the business and this translates to high outlook of performance from its frontliners, the Customer Service Providers. When metrics for the delivery excellent customer service are met and exceeded, worry should give incentives among its Customer Service Professional not only in monetary terms but also in recognition, career progression and an enjoyable working environment. For example, when the Customer Service Professional receive a positive feedback from a customer and met the number of queries, cases resolved with minimal tardiness and absenteeism, a corresponding measuring rod should be condition as an incentive to the employee. On a team level, teams who perform are given bonuses as a reward. A team outing can also be arranged as a reward without affecting the operation of department where the team can go out to bemuse fun. This go out serve as a reward and also to guard the employees from being burned out with the demands of the work. How would you improve your current or last job? It is a given that any employee who belongs to an organization should jazz his/her job. But beyond job knowledge, an employee should also involve in the Managements initiatives on how to improve job performance. When suggestions are asked on how to improve job work-flows and processes or to modify existing systems to enhance productivity, I should share my insight so that the Management will have a better perspective in improving productivity. I will also be open to job rotation where I will be moved through a schedule of assignments to give myself a breadth of exposure to the inherent operation of the company. I will cooperate on